FAQ
Crestfield Print Studio
Good to Know
Products
Where should I start?
Explore Leaf Vein Printing for tools that transfer leaf patterns to paper, Fabric Printing for working with cloth, or Botanical Print Kits for a project built around a set of tools and materials.
What is included with each kit?
Check the product description for the list of included items. If an item shown in a photo is not listed, please do not assume it is included.
Orders and Delivery
Where do you ship, and how much does shipping cost?
Orders ship from the United States. Standard shipping is free for eligible addresses in the contiguous United States, with no minimum order. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
How long will my order take?
Processing takes 1–3 business days, and transit after shipment takes 3–5 business days. The estimated total is 4–8 business days from the date you place your order. Business days are Monday through Friday, excluding U.S. public holidays.
How do I track or change my order?
We email tracking information when your order ships. To request a change or cancellation, email us promptly with your order number. Once an order has shipped, we may be unable to change it.
Returns and Refunds
How do I start a return, and who pays for shipping?
Email us within 30 days of delivery. We will provide shipping instructions and the designated return address in the United States. We cover return shipping if you change your mind or receive a damaged, defective, or incorrect item.
When will I receive my refund?
We issue refunds to the original payment method within 3 business days after receiving and inspecting your return. Your payment provider may take additional time to post the refund.
Need help? Email support@crestfieldprint.com. For an existing order, please include your order number.